Kia wanted to improve brand awareness as a key driver for raising the number of online test-drives bookings leading to more cars sold. However, like many other companies, Kia experienced a decrease in online conversion with the arrival of iOS14, which had a huge impact on pixel audiences on Facebook.
s360 suggested a solution that reduces friction from click to conversion while gathering as much data and knowledge as possible without pixels. This allows s360 to get essential Kia insights on how to successfully build a brand awareness campaign that supports the movement of changing consumers’ perceptions of the Kia brand. Brand studies from Meta and Voxmeter validated how the campaigns influenced brand perception and preference.
s360 implemented a strategy focusing on a continuous reach using high attention objectives with an always-on campaign framework on Facebook, Instagram and Snapchat. The Kia story “Movement that inspires” builds the foundation to increase attractions across inventory, having all visual elements centralised around the car models that reflect the new direction of Kia with the coolest technology and design. The key to persuading the consumers was visualising the latest products, features and design.
The new strategy moving from campaign bursts to an always-on framework raised Kia’s online conversions significantly. s360 integrated an in-platform solution to minimise friction in the test drive bookings.
The less friction experience resulted in a 27% uplift in conversions and a 270% increase in test drive booking YoY. Besides, Kia grew its market share by 41.4% while getting a 26% uplift in brand preference. With that, Kia positively influenced its consumers’ perception of the Kia-brand, resulting in more cars sold.
Industry recognitionGoogle Premier Partner Awards 2022: