Bloomreach

Your Gold Certified Bloomreach Partner

Many companies have more customer data than they know what to do with. Bloomreach gives you the platform to act on it, connecting your CDP, marketing automation, and site search in one place.

As a Gold Certified Bloomreach Partner, s360 helps you get that platform working for your business.

Our services

How we help you get value from Bloomreach

Bloomreach is a broad platform. Getting the most from it requires a clear implementation plan, the right data architecture, and a team that knows how the commercial and technical sides connect. That is what we bring.

Data & CDP Setup

Connect your e-commerce, CRM, and behavioural data to build a customer profile that is accurate, complete, and ready to act on.

Audience Segmentation

Build the audience logic your business needs, from high-value customer tiers to at-risk segments, so your targeting reflects what customers actually do.

Marketing Automation

Design journey workflows triggered by real customer behaviour: first purchases, browsing patterns, lapsing activity, and everything in between.

On-Site Personalisation

Configure Bloomreach to personalise product listings, search results, and content for each visitor based on who they are and what they have done before.

Campaign Planning & Execution

Run campaigns across email, SMS, and on-site with the targeting, timing, and content logic your commercial calendar requires.

Performance & Optimisation

Track which journeys and experiences drive revenue, run structured tests, and improve based on what the numbers show.

Our approach

Why choose s360 as your Bloomreach partner?

Bloomreach works best when the platform setup reflects how your business actually operates: your catalogue structure, your customer segments, your commercial priorities.

As a Gold-tier Partner, we build it that way from the start, and we stay involved to make sure it keeps working as your business evolves.

Platform Depth:
We work across Bloomreach Engagement, Discovery, and Content, and know where the platform’s capabilities create the most commercial opportunity for brands and retailers.

Commerce-first Thinking:
Every configuration decision we make is tied to a business outcome. We do not optimise for platform usage, we optimise for revenue, repeat purchase rate, and retention.

Built to Scale:
Whether you operate in one market or ten, we build setups that hold up, without requiring a rebuild every time you grow or add a brand.

Hands-on Delivery:
We do not hand over a configuration document and leave. We run the implementation, train your team, and stay close to the platform as it develops.

Bloomreach Tools

What Bloomreach makes possible

Unified Customer Profiles

Bloomreach’s CDP pulls together purchase history, browsing behaviour, loyalty data, and offline interactions into a single customer record.

When your data is in one place and kept current, every campaign and personalisation decision starts from an accurate picture of the customer.

Behaviour-triggered Automation

Journeys in Bloomreach fire based on what customers actually do, not just what list they are on.

That means a customer who buys once and disappears gets a different sequence than one who browses regularly without converting.

Site Search and Product Discovery

Bloomreach indexes your product catalogue and learns from search behaviour to surface the most relevant results for each customer.

Poor search is one of the most common causes of lost revenue in e-commerce. A well-configured discovery layer fixes it.

Dynamic Segmentation

Segments update in real time as customer data changes, so your audiences always reflect current behaviour rather than a snapshot from last month’s export.

This makes it practical to run highly targeted campaigns without the manual overhead of constant list maintenance.

On-site Personalisation

Bloomreach personalises what customers see when they land on your site: category pages, search results, banners, and recommendations all adapt to the individual.

A customer with a clear preference history sees a fundamentally different site to one visiting for the first time.

Revenue Attribution and Reporting

Bloomreach ties conversion and revenue data back to the specific journeys, campaigns, and experiences that generated it.

You can see which parts of your setup are working commercially and where to focus next.

Contact

Are your personalised experiences personal enough?

If your personalisation still feels broad, your journeys are mostly manual, or your search results do not reflect what your customers actually want, there is room to move.

Talk to our Bloomreach specialists about what a more connected setup could look like for your business.